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This is most often caused by one of two things, either the email that was entered upon purchase was misspelled or the email was interpreted as spam.This might be due to your email client, the ISP or a place of employments spam filters. Check the spam filters for your ticket, if it is not there we ask that you send us an email with the following details:
- The venue you purchased the ticket for
- The name and date of the event
- Your email address or the email address used during purchase
- The last four digits in the 16-digit card number used during purchase
In case of an error occurring after we have reserved funds from your account we immediately return the funds to the bank. Unfortunately, the payment systems work in such a way that the funds in question may be reserved on your account for up to 2 to 3 days before they can be accessed again. You will be refunded in full and you may safely attempt a new purchase. Should you not be granted access to these funds after two to three working days we advise that you contact us so that we can investigate the matter.
We utilize 3D-Secure when facilitating online payments, a solution chosen by banks and card issuers to ensure high levels of security and safety when shopping online. The authentication of payments varies depending on the bank in question, as such we advise that you contact them directly if you have questions regarding payment verification.
Please see Refunds in the Terms of Purchase section
The easiest solution is that you purchase the tickets you require and email us requesting the incorrect purchase refunded. Please note that it has to be tickets to:
- The same movie (cinema)
- The same show/artist
This can also be handled at the venue itself.
You have to contact the place where you mistakenly purchase your tickets and ask if they will allow a refund. If they approve this, they can contact us on [email protected]
You can contact us via email at [email protected]. Please include information about the venue and the name and date of the event. If it concerns a specific purchase we also request that you include the last four digits in the 16-digit card number used during purchase.